Privacy Policy

GDPR Website Customer Privacy Notice

The Dene Lodge Residential Care Home has reviewed and amended its policies and working practices to ensure compliance with the enhanced data protection laws, the General Data Protection Regulations (“GDPR”).

This privacy policy notice is for this website; www.the denelodge.co.uk and served by [Kualo Limited – 20-22 Wenlock Road, London, N1 7GU] and governs the privacy of those who use it. The purpose of this policy is to explain to website users how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. Some personal data is collected through the site when you voluntarily consent to use this website and/or provide us with personal data to make enquiries to use our services or to seek employment with us. If you do not agree to the following policy and terms you should cease viewing / using this website.

Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, (The Dene Lodge Residential Care Home).
  • “you”, “the user” refers to the person(s) using this website.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a user’s computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically from website use, using the following lawful bases:

  • The Contact Form – The information collected via the form simply allows us to reply to you/answer any questions, etc.
  • When you submit an enquiry or contact form, or telephone, through viewing or using our website, we will begin processing the personal data that you provide to us, in order to answer your query and provide you with relevant information about the care services we provide.
  • If you, or your relative, decide to take a placement temporary or permanent at our care home, your personal data will be processed in order to provide you with contracted care services in accordance with our Resident Privacy policy.
  • If you enter the recruitment process, your personal data will be processed in accordance with the Data Protection and Recruitment and Selection policies in our Staff Handbook, in order to consider and progress your application and suitability for employment.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Your individual rights

Under the GDPR your rights are as follows:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You may obtain further information from the ICO [www.ico.org.uk]. We handle subject access requests in accordance with the GDPR.

If you feel there is a problem with the way we are handling your data, you may contact the General Manager as our designated Data Controller and Data Protection Officer at The Dene Lodge Residential Care Home.

Internet cookies

Cookies are small text files that are placed on your computer by websites that you visit. To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your device manual.

We may use cookies on this website to provide you with a better user experience and enable full functionality of this website. This can also be used to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, or refer you to a third party website.

We may use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

We DO NOT use cookies on this site.

How we use the information

If you, or your relative, are considering using the services of our care home, we will use the information you provide to contact you and offer you further information. You can ask us to stop contact with you at any time.

We may also use the information you supply to forecast demand for any residential vacancies we have or may have in the future. Any statistics generated are for internal management purposes only and will not disclose your identity. We do not undertake any automated decision-making for any purposes

If you are enquiring about working for us, we will use your information to provide you with details of current or future vacancies, and our application process.

Who we share information with

We do not share website information with any third parties (other than the website host/provider for the maintenance of this service), or use the website and personal information submitted to undertake direct marketing by email or any other means. We will not sell, distribute or lease your personal information to third parties in any circumstances unless we have your permission.

We are not responsible for the availability or content of external sites that may be linked to this website, with or without our permission. If you find a broken link, or if you have any questions or concerns about a link, please contact us.

How long we keep information

Your enquiry will stay live on our internal computer system until it is dealt with, or because you have told us that you no longer wish to hear from us, or you (or your relative) has confirmed a place within our care home; or if seeking employment you have entered or withdrawn from the recruitment process.

Notification of changes

Any amendments to our privacy policy for website use, will be published on this website as and when appropriate.